Refunds and Exchanges

We hope that you are delighted with your jewellery or accessories and that the pieces you acquire are timeless, cherished and always sparkle.

All items are quality-checked and carefully and securely packaged before being dispatched via Royal Mail or Evri.

However, should you experience any fault with your item, we sincerely apologise. We offer refunds or exchanges within 14 days of delivery for faulty items.

Due to hygiene reasons, we cannot accept returns, refunds or exchanges on earrings unless the item is faulty. All other returns or exchanges must be unworn and in their original packaging.

Please contact us at aurynjewellery.co.uk within 14 days of delivery, providing details of the fault and photographs where possible. Our Customer Service team will then arrange the return and, where applicable, a refund or exchange.

We recommend returning items using a tracked or recorded delivery service. Return postage costs are the responsibility of the customer.

We thank you for your patience while we resolve any issues and hope that you continue to enjoy your purchases from Auryn Jewellery.